By placing an order through our store, you accept the terms outlined below. These ensure that both parties are aware of and agree to this arrangement to protect each other and set expectations for our service.
1. General
Each product is individually handcrafted upon order, ensuring exceptional quality and uniqueness. As we do not maintain stock, production begins only after an order is placed, guaranteeing a custom-made experience. The estimated shipping timeframe is calculated from the moment the order is completed, rather than the purchase date. This approach allows us to uphold our commitment to craftsmanship and precision, ensuring that each item meets our highest standards before dispatch. Due to the handmade nature of our products, processing times may vary, but customers will be notified when their order is ready for shipment.
2. Shipping Fees
Shipping fees are calculated at checkout based on the weight, dimensions, and destination of your order. Shipping costs are charged upon purchase and are final.
3. Returns
Return conditions are outlined in the Refund & Return Policy, accessible via the link at the bottom of the page.
4. Delivery Conditions
Generally, international orders are in transit for about 10 days, though exceptional cases may extend delivery up to 20 days, depending on the chosen shipping method and the supplier.
Shipping Timeframe
Orders are typically processed within 18-20 business days after payment. We allow a 48-hour window for address modifications.
Our teams coordinate stock shipments Monday through Friday during regular business hours, excluding national holidays when shipping is paused.
Once an order is placed, the maximum shipping timeframe is 21 business days, though items often ship sooner. Due to current disruptions, delivery can take 2 to 4 weeks.
Shipping vs. Delivery
Shipping refers to sending the ordered items, while delivery means transporting and ensuring they arrive at the destination.
In exceptional cases, delivery may take up to 7 weeks (21 business days for processing + 4 weeks for transit).
If your order confirmation email is over 5 weeks old, please reply directly to it or email us with the following details for expedited processing:
- Order number
- Email used for the purchase
- First & last name
- Ordered items (even approximate)
- Purchase date
For faster handling, use the subject format:
“Delivery Delay – [Your Order Number]”
Example: Delivery Delay – 125698
Our customer service team will respond within 48 business hours via email.
4.4 Address Modification
Requests for address changes can be accommodated before the order is shipped.
4.5 PO Box Shipping
Our website ships to PO box addresses using postal services only. Courier services are not available for PO box deliveries.
4.6 Military Addresses
Military addresses are serviced via USPS, but courier services are not supported.
4.8 Delivery Delays
If your order exceeds the expected delivery timeframe, contact us via email so we can assist you.
5. Shipping Notifications
Upon shipment, you will receive a tracking link to monitor your order’s progress with live updates from the shipping provider.
6. Damaged Parcels
If a package appears damaged in transit, refuse the delivery if possible and contact customer support. If damage is found after delivery, email our team.
7. Duties & Taxes
7.1 Sales Tax
Sales tax is already included in the price displayed on our website during checkout.
7.2 Import Duties & Taxes
International shipments may be subject to import duties/taxes upon arrival. Fees vary by country, and we encourage you to check potential costs before placing an order.
If you refuse to pay import duties/taxes, the package will be returned at the customer’s expense. You will be refunded for the item’s cost minus the return shipping fee. Initial shipping costs are non-refundable.
8. Cancellations
If you wish to cancel your order before shipment, we can accommodate this request. If the order has already been shipped, please refer to our Refund Policy, linked at the bottom of the page.
9. Insurance
Shipments are insured against loss and damage up to the declared value by the shipping provider.
9.1 Damaged Parcels
Refunds or replacements follow our Refund & Return Policy, accessible via the link at the bottom of the page.
9.2 Lost Parcels
If a postal service confirms loss in transit, we will either resend your order or offer a store credit of greater value than the initial purchase.
10. Customer Support
For customer inquiries, please email us using the contact information at the bottom of the page.