FAQs
Our team is always here to help you
Singing Bowls
Place the bowl firmly on your open palm and spread your fingers so they don’t touch the sides: this helps the sound ring out fully. Use the wooden mallet to give a confident, hard strike on the side of the bowl. Let the pure vibration fill the space and enjoy the calming effect. Touching the bowl with your fingers will mute the sound, so keep your palm flat and steady.
Every bowl is made to order, handmade by skilled artisans in Nepal. No two are exactly alike, and none are kept in stock: they’re hand-selected with you in mind.
Absolutely! DM me and tell me your intentions (relaxation, meditation, decor, etc.), and I’ll recommend the perfect bowl and even send you a sound sample.
Wipe with a dry cloth. Keep away from moisture. Treat with care and enjoy for years to come!
Bulk Order & Collaborations
If you wish to order in bulk, please send an e-mail to our team.
Yes! I offer private sound healing sessions in Hong Kong for deep relaxation, stress relief, and mindfulness. Message me to book a session.
Alternatively, I offer online sound healing sessions via video call, so you can experience the soothing vibrations and restorative effects wherever you are in the world.
I love collaborating! Whether it’s a corporate wellness workshop, a retreat, or a special mindfulness event, let’s talk about creating something unique and memorable together.
Order & Delivery
It takes our team a maximum of 18-20 working days to process your order, and manufacture the products. Then, we carefully pack them to deliver safely to you in 10-20 days. We do our utmost to ensure that you receive your order as quickly as possible, without compromising the quality of our goods.
You can track the progress of your order by clicking on the link at the bottom of the page: Parcel Tracking
We deliver our products worldwide. There is no minimum order quantity and all shipping costs are calculated based on the parcel weight.
Your order includes several items: a bowl + a mallet + a cushion. If an item is missing, please notify us so we can send any missing item free of charge! Don’t worry, your parcel will arrive shortly.
A problem with the Post Office? Lost, broken or destroyed parcel?
With our secure delivery service, our team will take care of the problem for you. Customer satisfaction is our priority. We don’t pass the buck to the carrier and leave you to fend for yourself. We take full responsibility by immediately sending you a new parcel at our expense.
Don’t hesitate to contact us by e-mail, our team will do its utmost to meet your expectations.
Deliveries to French overseas departments and territories (DOM-TOM) generally take longer (up to 2 months from the date of order) in order to remain affordable. An additional cost for delivery will be charged for the following countries:
– Guadeloupe
– French Guiana
– Reunion Island
– Martinique
– Mayotte
– New Caledonia
– Saint-Barthélemy
– Saint Pierre and Miquelon
– Saint-Martin
– Wallis and Futuna
– French Polynesia
Cancelation & Return
Yes, as long as your order is not ‘in process’.
It’s possible to cancel your order within 24 hours after purchase! Passed this delay, the order is already in preparation, cancellation charges will amount to 50% of the purchase price.
Please do not hesitate to contact us by e-mail. Our team will do its utmost to meet your needs.
Our products undergo strict quality controls before each shipment. However, if your products have any kind of manufacturing defect, please send us a photo of the product in question (in the original packaging if possible) together with your order number. To qualify for a return, your item must be unused and in the same condition as when you received it.
More Questions
We make shopping as easy as possible.
1. Select the product(s) you want.
2. Click on “add to basket
3. Click on the bag icon at the top right (your “shopping cart”) to finalize your purchase.
We also offer you the possibility of creating an account to make the process even simpler.
No. Except in exceptional cases, we accept only one discount code per order.
We ship products worldwide legally. However, the buyer is responsible for import taxes in his country, and we decline all responsibility.
If you wish to order in bulk, please send an e-mail to our team.
For all inquiries, please send a message to the e-mail address at the bottom of the page.
Safety
Your security is our priority: our site only offers secure payment methods that are guaranteed to be safe.
We accept :
Credit cards
Debit cards
Our online payment services :
Paypal*
G2A Pay*
*Paypal – As a banking institution within the European Union, PayPal offers you over 10 years’ experience in secure online payments. It’s simple, fast, free and world-renowned for its efficiency.
*G2A Pay – G2A Pay is a global payment platform. It supports over 150 local and global payment methods (Mastercard, Visa, etc.) to give you maximum payment options.
Your bank or credit card details will never be shared with us. All payments are protected by our 128-bit SSL encrypted payment processor. We do not accept checks at this time.
Yes !
The “HTTPS” in our store URLs testifies to the quality of our services. HTTPS is a variant of “http”, secured by SSL/TLS protocols. HTTPS is used to protect the financial transactions of e-commerce sites. As e-merchants, we are well aware that the use of SSL is becoming indispensable. It’s the best way to protect your data and guard against hackers and identity theft.
Visually, the SSL certificate is represented by a padlock in the browser’s URL bar. It is also represented by an “s”, meaning ‘secure’, which is added to the “http” protocol in the address bar of the website.