1. Preamble
The Company invites its Users to carefully read these General Terms and Conditions of Sale and Use (hereinafter referred to as “GTC/GCU”). The GTC/GCU apply to all Services provided by the Company to its Clients within the same category, regardless of any clauses that may be included in the Client’s documents, including its general purchasing terms.
The GTC/GCU are systematically provided to any Client who requests them.
The Client is required to review the GTC/GCU before placing any Order.
In the event of subsequent modifications to the GTC/GCU, the Client is subject to the version in effect at the time of their Order.
The data recorded in the Company’s computer system constitutes proof of transactions concluded with the Client.
2. Definitions
User: Any person using the Website.
Client: Any natural or legal person placing an Order on this Website.
Order: Any purchase made by a registered User on this Website to benefit from the Company’s Services.
General Terms and Conditions of Sale and Use or GTC/GCU: These online terms governing sales and use.
Consumer: A natural person purchasing for purposes unrelated to professional needs or activities.
Professional: A legal or natural person making purchases within the scope of their professional activity.
Services: All service offerings provided to Users by the Company through this Website.
Website: This Website.
Company: The Company, as further specified in Article I of these terms.
3. Registration
Registration on the Website is open to all legally competent natural and legal persons of legal age.
Use of the Services offered on the Website is contingent upon User registration.
To complete the registration, the User must provide all mandatory information. Failure to do so will result in an incomplete registration.
Users guarantee and declare under oath that all information provided on the Website, including during registration, is accurate and truthful. They commit to updating their personal information via the designated page available in their account.
Each registered User is assigned a unique identifier and password. These credentials are strictly personal and confidential and must not be disclosed to third parties. Failure to adhere to this policy may result in account termination. Users are responsible for maintaining the confidentiality of their credentials. The Company shall not be held liable for identity theft. If a User suspects fraud, they must promptly contact the Company to facilitate necessary measures.
Each User, whether a natural or legal person, may hold only one account on the Website.
In cases of non-compliance with the GTC/GCU, such as multiple accounts under the same individual or submission of false information, the Company reserves the right to temporarily or permanently delete all accounts associated with the infringing User.
Account deletion results in the permanent loss of all benefits and services acquired on the Website. However, any Order placed and invoiced before the account deletion will be executed under standard conditions.
If an account is deleted due to a violation of the GTC/GCU, the User is strictly prohibited from re-registering on the Website using a different email address or intermediary without the Company’s express permission.
4. Service Provision and Pricing
The Services covered by the GTC/GCU are those listed on the Website, provided directly by the Company or its partner service providers.
Services are described in detail on their respective pages, including all essential characteristics. The Company is not liable for the inability to fulfill the service if the User does not meet the eligibility criteria.
For services offered on the Website, the listed price includes all taxes (TTC) and reflects applicable discounts as of the Order date. Additional fees, if applicable, will be disclosed in the Order summary before finalization.
The Company reserves the right to modify its pricing at any time but guarantees that services will be billed at the rate applicable at the time of Order placement. For services whose pricing cannot be predetermined, a detailed quotation will be provided to the Client.
A User may not demand the application of past discounts no longer in effect on the Order date.
5. Orders
Orders may only be placed by registered Users. Once logged in, Users can add Services to their virtual cart and review the Order summary before confirming their purchase by clicking “Order.”
To finalize the Order, the User must provide their address, choose a delivery method, and enter valid payment details to establish a contractual agreement with the Company.
An Order is officially recorded when the Client accepts the GTC/GCU by checking the appropriate box and confirming the Order. This confirmation serves as proof of the sales contract. Order finalization implies acceptance of pricing and service execution terms as stated on the Website.
Upon Order placement, the Client will receive an email confirmation detailing the Order and relevant service execution information.
If payment issues, incorrect address details, or other account-related problems arise, the Company reserves the right to block the Order until resolution. If service execution is deemed impossible, the Client will be informed via email, and the service portion of the Order will be canceled and refunded, while the remaining Order stays valid.
The Company may offer price reductions, discounts, or rebates based on the quantity of Services purchased or the frequency of Orders, subject to its own conditions.
6. Payment Terms
Unless otherwise stated, all sales must be paid in full at the time of Order placement.
Depending on the Order nature or value, the Company may require a deposit or full payment upfront or upon invoice receipt.
Accepted payment method:
- Bank card
In case of overdue payment by a Professional Client, a late penalty applies at a rate equal to the refinancing rate set by the European Central Bank plus 10 percentage points.
Additionally, any unpaid sum, including deposits, will be subject to an automatic €40 indemnity for collection fees.
For Consumer Clients, the late penalty is calculated based on the legal interest rate.
No compensation shall be made between late penalties for service delivery and amounts due for purchased services.
The late penalty is calculated on the total outstanding amount, including taxes, and accrues from the due date without requiring prior formal notice.
Failure to meet payment obligations may result in Order cancellation or suspension.
7. Service Execution
Services ordered via the Website are provided by:
- The Company
The Company commits to utilizing all necessary resources to fulfill services within the specified timeframe. However, it cannot be held liable for delays caused by factors beyond its control.
If services are not rendered within the designated period, the Client may request termination per Articles L216-2 and L216-3 of the Consumer Code. Refunds will be issued within fourteen days of contract termination.
This provision does not apply when delays result from Client errors or force majeure events (unforeseeable, unavoidable circumstances beyond the Company’s control).
If a physical service cannot be executed due to an incorrect Client address, any associated travel costs incurred by the Company’s service provider will be borne by the Client.
8. Complaints
Clients have 14 days from service completion to file complaints.
To do so, the Client must email the Company a statement outlining their concerns and provide supporting documentation.
Complaints failing to meet these requirements will be disregarded.
Upon review, the Website may either replace or refund the disputed service at its own expense as quickly as possible.
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9. Consumer Right of Withdrawal
The Consumer has a right of withdrawal within 30 days from the date of the Order, except for products specified under Article L221-28 of the Consumer Code, as reproduced below:
The right of withdrawal cannot be exercised for contracts involving:
1. Services fully performed before the withdrawal period ends, where execution started after the Consumer’s prior express agreement and waiver of their right of withdrawal.
2. Goods or services whose price fluctuates based on financial market variables beyond the Professional’s control.
3. Goods manufactured per the Consumer’s specifications or that are clearly personalized.
4. Goods susceptible to rapid deterioration or expiration.
5. Goods unsealed by the Consumer after delivery, rendering them non-returnable for hygiene or health protection reasons.
6. Goods that, after delivery, become inseparable from other items by their nature.
7. Alcoholic beverages whose delivery is delayed beyond 30 days, with prices dependent on market fluctuations beyond the Professional’s control.
8. Urgent maintenance or repair services performed at the Consumer’s request, limited to necessary spare parts and labor.
9. Audio or video recordings or software unsealed after delivery.
10. Newspapers, periodicals, and magazines, except for subscription agreements.
11. Auctions conducted in public.
12. Accommodation, non-residential lodging, goods transport, car rental, catering, or leisure activities scheduled for a specific date or period.
13. Digital content provided in a non-physical format, where execution starts after the Consumer’s express agreement and waiver of their withdrawal rights.
If a product includes a satisfaction guarantee, it is valid for up to 30 days, but only if the Consumer follows all prescribed actions in the purchased material. Failure to review or implement all provided guidance invalidates the guarantee and any refund eligibility.
To exercise this right of withdrawal, the Consumer must send a formal request to: contact[at]service-client.com.
The Consumer will be fully reimbursed within 14 days of the Company acknowledging the withdrawal request. The refund will be processed using the same payment method used for the purchase.
However, if the service has already commenced at the time of withdrawal, the amount corresponding to the portion already performed will be deducted from the reimbursement.
10. Personal Data Processing
Registering on the Website involves processing the Client’s personal data. If the Client refuses this, they must abstain from using the Website.
This data processing complies with the General Data Protection Regulation (GDPR) 2016/679, dated April 27, 2016.
In accordance with the Data Protection Act of January 6, 1978, the Client has the right to access, modify, rectify, and oppose their personal data at any time by sending a written request, accompanied by identity verification, to: contact[at]service-client.com.
Personal data is essential for Order processing, invoicing, and Website functionality improvements.
The Website may utilize third-party companies for certain operations. By browsing the Website, the Client agrees that such companies may access necessary data to ensure Website functionality.
11. Data Sharing
Third parties only receive access to data strictly required for their designated tasks.
Additionally, Users may receive commercial offers from the Company or its partners.
Users can opt out of receiving these offers via email or by clicking the unsubscribe link in received messages.
In certain cases, Client information may be shared without explicit consent to:
- Comply with legal obligations
- Protect individuals from serious harm or death
- Prevent fraud or security breaches
- Defend the Company’s intellectual property rights
12. Data Protection
The Company implements appropriate security measures in proportion to the risks involved, in compliance with GDPR (2016/679).
However, these measures do not guarantee absolute security, and the Company is not liable for unforeseeable breaches.
13. Cookies
For optimal navigation, the Website may install cookies on Users’ devices to store browsing data and login information.
Users expressly consent to this data collection by using the Website.
Users may modify or delete cookies via their browser settings. However, disabling cookies may impair Website functionality, and the Company is not responsible for such disruptions.
14. Modifications
The Company reserves the right to modify the Website, its services, the GTC/GCU, and any procedures related to delivery or service execution.
The User is bound by the GTC/GCU version in effect at the time of Order placement.
15. Liability
The Company is not responsible for temporary or permanent Website unavailability, despite efforts to maintain uninterrupted service. The Company may intentionally suspend access for maintenance, updates, or improvements.
Furthermore, the Company cannot be held liable for delays beyond its control or due to force majeure, unforeseen and unavoidable circumstances.
16. Intellectual Property
The Website’s brand, logo, and design are registered trademarks protected under intellectual property law.
Unauthorized use, distribution, representation, or reproduction, in part or in full, without explicit consent will expose violators to civil and criminal prosecution.
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17. Jurisdiction Clause
The governing law for the GTC/GCU is French law. Any dispute between the Company and a User arising from the execution of these terms will first be subject to an attempt at amicable resolution. If unsuccessful, the dispute will be submitted to the competent courts of common law.
The Client is informed of their right to conventional mediation, specifically through the Consumer Mediation Commission, as outlined in Article L534-7 of the Consumer Code, or via sector-specific mediation bodies. The Client may also seek alternative dispute resolution methods.
18. Precontractual Information
Before placing an Order, the Client acknowledges having been provided, in a clear and comprehensible manner, with the GTC/GCU and relevant details pursuant to Articles L111-1 to L111-7 of the Consumer Code, including:
- Essential characteristics of the Services
- Service pricing
- Commitment date or timeframe for service delivery
- Company identification details (postal address, phone number, email)
- Legal and contractual warranty terms and their enforcement procedures
- Availability of conventional mediation in case of disputes
- Consumer right of withdrawal, including applicable timeframe and procedures
Placing an Order on the Website signifies full acceptance of the GTC/GCU. The Client cannot invoke a contradictory document to override these terms.
19. Mediator Contact Details
Association des Médiateurs de Bretagne Ouest (AMBO)
12 rue Colbert B37, Lorient 56100