1. Return Period
Customers have 14 days from the date of receipt to request a return or exchange. After this period, we will be unable to offer refunds or exchanges.
2. Change of Mind
If a customer changes their mind within 24 hours after placing an order on a business day, a full refund will be issued.
To allow customers to correct order mistakes, orders are only processed 24 hours after placement. After this processing period, if the order has been confirmed, we cannot issue a refund due to a change of mind until the product is delivered, received, and returned to the specified return address.
3. Return Conditions
To qualify for a return, the item must be unused, in its original packaging, and in the same condition as received. Return shipping costs are borne by the customer.
Non-Returnable Items
Certain items cannot be returned, including:
- Gift cards
4. Return Process
To process a return, we verify the order using the order number and the customer’s email address used at checkout.
To validate a return, one of two methods is required:
- We receive the package at the designated return address (not the manufacturer’s address).
- The customer provides scanned or photographic proof of the return shipment to the specified return address (e.g., a postal receipt or shipping ticket).
If applicable, we may request receipt confirmation instead of proof of shipment for inspection purposes.
5. Inspection Process
If a return is requested for a damaged item, customers must provide photographic proof before requesting a refund. If proof is refused, the item must be shipped to an inspection address before processing any reimbursement.
Once received, refunds are subject to inspection. If the inspection confirms the item is in good condition, we will decline the refund, notifying the customer with photo or video evidence.
6. Refund Processing Fee
A $2 processing fee will be deducted from all refunds to cover payment gateway costs.
7. Refund Procedure
Upon receipt and inspection of the returned item, an email confirmation will be sent to the customer regarding refund approval or rejection.
Approved Refunds
Refunds are automatically credited to the original payment method. Processing times depend on the payment provider, and customers will be notified once the refund has been initiated.
Delayed or Missing Refunds
If a refund is delayed, customers should follow these steps:
- Check your bank account for pending transactions.
- Contact your credit card provider, as processing delays may occur.
- Consult your bank, as processing times may affect visibility.
If after completing these steps the refund has not been received, please email customer service. We will verify the refund status in our database.
8. Sale Items
Refunds on discounted items will be issued only for the amount paid, not the original retail price.
9. Exchanges
Exchanges are only available for items that are damaged or defective. If you wish to exchange for the same product, please email customer service.
10. Gift Returns
- If the gift was shipped directly to the recipient, they will receive store credit in the amount of the return value. Once the item is received, a gift voucher will be emailed.
- If the gift was purchased by another person for later delivery, the refund will be issued to the original purchaser, notifying them of the return.
11. Return Shipping Costs
Return shipping costs are non-refundable, and if a refund is issued, the return shipping fee will be deducted from the final amount.
Delivery times for exchanged products vary depending on location.
12. High-Value Returns
For items valued at $50 or more, customers are advised to use a trackable shipping service or purchase shipping insurance, as we cannot guarantee receipt of returned items.